About
One seal. One PIN. One honest answer.
PROVENA helps you tell genuine products from fakes. Manufacturers put a PROVENA seal on each genuine pack. The seal has a public serial and QR code, and a private PIN under a scratch panel. Each PIN can be verified only once: the first check says GENUINE, and any later check says ALREADY USED and alerts the manufacturer. So a copied seal gives itself away.
How to check a product
- Before you buy: scan the QR on the seal (or type the serial). It shows the product and whether its PIN has been used. Checking the serial never uses up the PIN.
- After you buy: scratch the panel gently and enter the PIN on provena.com.ng.
- Read the result. GENUINE means this is the first check of a PIN we issued for that product. Any other result: don't use the product and report it.
A GENUINE result confirms the seal, not the condition of the product. If something still seems wrong, report it.
Signs of a fake
- The PIN says ALREADY USED, but you just scratched it.
- The scratch panel was already scratched, peeled or looks re-covered.
- There is no PROVENA seal, or it is a photocopy, sticker on sticker, or badly cut.
- The QR code opens a site that is not provena.com.ng.
- The seller won't let you check the seal (QR scan) before you pay.
Privacy notice
What we collect when you check a product
We follow Nigeria's Data Protection Act 2023 (NDPA). We collect as little as we can, and we never ask for your name.
- Each check: the time, the result, the channel (web or WhatsApp) and which seal was checked.
- Your internet address or WhatsApp number: stored only as a one-way scrambled code (a hash), never in readable form. We use it to stop people guessing PINs and to spot repeated fake checks. We cannot turn it back into your number.
- Location: at most your state, never your exact location.
- Reports you send: what you type and any photo. A phone number is optional; if you give one, we keep it so the manufacturer or PROVENA can contact you about this report.
Why: to verify products, protect buyers and manufacturers from fakes, and keep the service secure. Who sees it: PROVENA and the manufacturer of the product you checked (they see results and alerts, not who you are). We do not sell your data.
How long: check records are kept as long as the product line is protected by PROVENA; report contact details for up to 12 months.
Your rights: you can ask to see, correct or delete personal data you gave us (for example, a phone number in a report) by emailing privacy@provena.com.ng. You can also complain to the Nigeria Data Protection Commission.
Last updated November 2026.